Sanitary Sewer Collection

Sanitary wastes flow by gravity from each residence, school, and business through a network of pipes referred to as the "sanitary sewer collection system." Like the water distribution system, the collection system is buried below most alleys and some street rights-of-way throughout the community. The Infrastructure Maintenance Division staff routinely performs the following services:

  • Install / repair sanitary sewer service taps (sewer main to property line) for each residential or commercial customer
  • Repair pipe failures within the collection system
  • Clear blockages in the collection system
  • Support the Engineering Division in its design and reconstruction of aging collection infrastructure

To Report a Problem

Residents are encouraged to report any discharge they observe overflowing from a manhole in the pavement or to request assistance with problems they may be experiencing with sanitary backups at their residence by calling the City's 311 Information Line (24 hours a day) or by calling 214-363-1644. Residents can also request assistance by completing an online Service Request form.

Some cell phone users and residents with phone service provided by Voice-Over-Internet programs may have to dial 214-987-5496 to reach the City's 311 services.

Sewer Rate Calculation

University Park residents are encouraged to be mindful of water usage from November 1 through February 15, as this period directly impacts your sewer rate for the following year. Sewer rates are calculated based on average water consumption during these winter months, helping to ensure that charges reflect typical household water use rather than seasonal irrigation or other warm-weather activities.

To help maintain a lower rate throughout the year, consider checking all water sources, such as faucets, toilets, and irrigation systems, for leaks or inefficiencies and making necessary repairs. By reducing water use and addressing any leaks during this period, you can positively impact your sewer rate and contribute to responsible water conservation efforts.