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UPPD Community Survey. Tell us how we are doing!

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COVID-19 Updates and Information.

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Write a letter to Santa Claus!

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November Oncor vegetation management efforts COMPLETED.

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2021 Centennial Master Plan Town Hall 

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November 2021 UPdate.

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Wednesday, December 1 at 10:45 a.m. - Preschool STEAM and Stories.

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Thursday, December 2 at 10:45 a.m. - Toddler Story Time @ UPPL.

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Friday, December 3 at 10:45 a.m. - Baby Story Time @ UPPL.

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Saturday, December 4 at 3 p.m. - UP @ the Library Family Time.

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Tuesday, December 7 at 4 p.m. - Create & Chill with UP Public Library.

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Tuesday, December 7 at 6:30 p.m. - UPPL Friends Event - Meet Me at the Library with Tracy Walder

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Tuesday, December 7, 2021 - City Council Meeting

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Tuesday, December 21, 2021 - City Council Meeting - CANCELLED

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Tuesday, January 4, 2021 - City Council Meeting


Winter Storm Recap - by the numbers

March 1, 2021

By any measure, last month's stretch of winter weather was one for the record books. On February 16, a temperature reading of minus 2 degrees made that day the coldest in North Texas in 72 years. In addition, snow fall totals across DFW reached amounts not seen since the region hosted the Super Bowl in 2011. Of course, the rest of Texas did not fare any better. In advance of the storm, for the first time in history a Winter Storm Warning was posted for all 254 counties. And yes, there was the added trauma caused by the failure of the State's power grid. That outage factored heavily into all those frozen pipes and broken water mains, which resulted in the City's boil water notice for the water distribution system.

Still, as Mayor Stewart posted on February 19, our City's true character was on display throughout, as residents tackled these hardships by continuously lending a helping hand to relatives, neighbors, friends and even our hardworking City employees.

By the numbers:

Public Works - Employees worked around-the-clock on 12-hour shifts to repair broken water mains. From February 13 to 22, crews repaired 56 water mains, far eclipsing 2020's 12-month total of 35.

Sanitation - Assisted by members of the Parks Department, who stepped in to lend a hand, the City maintained its normal schedule of trash collection - one of the few cities in the region to do so (recycling and green waste were not picked up because collection facilities used by the City were closed).

911 Dispatch - Call volume to the City's 911 Dispatch Center was enormous. During a five-day span from February 14 to 18, dispatchers fielded 1,599 calls. The highest one-day total during that time period was 633 calls on February 17 (the vast majority of calls involved water meter shutoffs - the overall total of 1,599 includes initial and repeat calls).

Fire Department - From February 14 to 20, handling mostly weather-related calls for frozen pipes and water meter shutoffs, the department responded to 750 calls. That equals the amount of emergencies the department typically responds to in three-and-a-half months.

City Staff meals - Despite the weather-related hardships that many of their loved ones were dealing with, personnel from our Public Works, Parks, Police and Fire Departments worked nonstop in frigid conditions on water shutoffs, infrastructure repairs, medical calls and a variety of other emergencies. When the City asked residents and area restaurants if they were interested in donating food to keep our employees fed, the response was overwhelming - 30 separate meals were provided to City crews!

analyticsSocial Media and Website use - Throughout the weather emergency, we asked you to visit the City's website for the latest information and to follow us on our social media platforms to keep up with all the special advisories. You sure did!

Website - from February 13 to 21 - 186,218 total views
Facebook - from February 14 to 25 - total people reached 37,579
Instagram - from February 14 to 25 - total people reached 24,685
Twitter - from February 14 to 25 - total impressions tallied 156,900
Nextdoor - the City posted 29 weather-related advisories

Maps of frozen pipe meter shutoffs/broken water mains

As you can see by clicking on the links, properties City-wide had issues with frozen pipes and water damage. In all, roughly 1,000 households requested meter shutoffs. Likewise, the 56 main breaks occurred throughout the community.

Information on storm repairs

If you are among those dealing with claims and repairs, we've posted some helpful information on the City's website.