Committed to Excellence
UPPD Community Survey. Tell us how we are doing!
COVID-19 Updates and Information.
Write a letter to Santa Claus!
November Oncor vegetation management efforts COMPLETED.
2021 Centennial Master Plan Town Hall
November 2021 UPdate.
Wednesday, December 1 at 10:45 a.m. - Preschool STEAM and Stories.
Thursday, December 2 at 10:45 a.m. - Toddler Story Time @ UPPL.
Friday, December 3 at 10:45 a.m. - Baby Story Time @ UPPL.
Saturday, December 4 at 3 p.m. - UP @ the Library Family Time.
Tuesday, December 7 at 4 p.m. - Create & Chill with UP Public Library.
Tuesday, December 7 at 6:30 p.m. - UPPL Friends Event - Meet Me at the Library with Tracy Walder
Tuesday, December 7, 2021 - City Council Meeting
Tuesday, December 21, 2021 - City Council Meeting - CANCELLED
Tuesday, January 4, 2021 - City Council Meeting
Winter Storm Water Bill "Leak Adjustments"
During the recent winter storm, hundreds of University Park water and sewer customers may have experienced increased water usage due to preventative dripping or broken pipes. To help offset this increased cost, the City is providing two new billing adjustments to its customers.
Because so many customers tried to prevent pipe damage by dripping water through their sinks, bathtub faucets and shower heads, all water and sewer customers will receive an automatic $10 “drip adjustment” in an upcoming bill. No action is required by the customer for the drip adjustment.
Additionally, customers who experienced a sudden loss of water from a broken pipe may apply for a special “leak adjustment” of $20. To quality for this adjustment, customers must provide the City’s Utility Billing Department with a copy of a plumbers repair bill, an invoice or hardware store receipts. To request a leak adjustment, residents may contact the City’s Utility Billing office in one of the following ways:
Phone - 214-987-5320
Email - email@example.com
If requesting the adjustment by email, for fastest service, please be sure to include your contact and account information.
Finally, due to property damage that may have resulted in emergency repairs, the City is waiving all restorative building permit fees, as well as meter disconnect/reconnect fees. If you have questions or need more information, please call the Utility Department at 214-987-5320 Monday through Friday from 8 a.m. to 5 p.m.
List of registered plumbers in UP
The City has received multiple inquiries about plumber recommendations as residents deal with water damage from frozen pipes. As you can appreciate, we don’t want to show preferential treatment to any particular plumber, but for your convenience we have pulled the full list of plumbing contractors who are currently registered with University Park. Using a plumber who is already registered may speed up your repair process.
You can find the full list here.
We encourage you to have your plumber turn on your water meter after repairs have been made.
Fire sprinkler repairs following meter shut off - Weather Emergency
Repairs to both commercial and residential sprinkler systems are allowed without acquiring a permit or inspection. Service personnel can turn household fire sprinklers meters on and off as needed. When the City turns off a meter to a residential fire suppression system, the City documents that action and does a follow up within 10 days make sure the meter is back in service.
Residents of one and two-family dwellings are not required to get a permit from the City for repairs to their fire suppression systems, but the work must be done by a licensed fire suppression contractor. For commercial sprinkler systems, once the system is repaired the contractor or building representative needs to contact the University Park Fire Department at 214-987-5380. The Department will schedule a visit to confirm the system is operational and that all red tags have been removed. The Department does not require a permit, just an inspection once complete.
Collection of reconstruction debris
As home repairs get underway, you may have a substantial amount of drywall, wood, pipes and other debris that needs to be trucked away. Unfortunately, City sanitation personnel cannot collect these materials because the City doesn’t have the means to compact it prior to transporting it to a landfill. If you have materials of this type that you need to remove from your property, here is a list of companies that work in the City and have been given franchise rights to collect construction debris.
Federal Assistance for storm damage
Texas homeowners and renters in 31 additional counties who suffered damage from the winter storm that recently struck Texas may now apply for disaster assistance with FEMA.
If you have insurance and are applying for disaster assistance, you must also file a claim with your insurance company as soon as possible. By law, FEMA cannot duplicate benefits for losses covered by insurance. If insurance does not cover all your damage, you may be eligible for federal assistance.
The fastest and easiest way to apply is by visiting www.disasterassistance.gov.
If it is not possible to register online, call 800-621-3362 (TTY: 800-462-7585). The toll-free telephone lines operate from 8 a.m. to 10 p.m. CDT, seven days a week. Those who use a relay service such as a videophone, Innocaption or CapTel should update FEMA with their specific number assigned to that service.
Before you apply for assistance, please review these steps to begin the recovery process: https://www.fema.gov/assistance/individual/program#apply
1. Contact your insurance agent (File a claim)
2. Register with FEMA www.disasterassistance.gov
3. Schedule a FEMA inspection
4. Read the FEMA determination letter (Explains if you were approved or not)
5. Use the FEMA grant wisely
6. Save receipts and maintain good records (FEMA may audit expenditures)
7. Stay in touch with FEMA
8. Visit a disaster recovery center (www.disasterassistance.gov has links to locate a center)
9. Visit a FEMA hazard mitigation display (available at participating home improvement stores)
Helpful Link: Understanding FEMA Individual Assistance and Public Assistance
The U.S. Small Business Administration also provides low-interest disaster loans for businesses, homeowners and renters. Register online or call 1-800-659-2955.
SBA Texas Fact Sheet
Texas Department of Insurance - Help After Storm
The Texas Department of Insurance recently updated their “Help after the storm” information page regarding how to apply for claims and assistance for anyone that has questions with the process: https://www.tdi.texas.gov/consumer/storms/recoverytips.html
Voluntary survey to help the State of Texas understand damage suffered
The Texas Division of Emergency Management (TDEM) is asking Texans to complete a Self Reporting Damage Survey to better identify winter storm damage across the state. Data will also help emergency management officials gain a better understanding of what occurred. The Data will also provide FEMA with a better understanding of the need for federal disaster assistance for individuals.
This is a voluntary survey
Reporting your damage is not a substitute for reporting damage to an insurance agency, and does not guarantee disaster relief assistance.
In the wake of the storm and all the energy use, Oncor is detailing scams to look out for: