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Caruth Park Stormwater Detention Project - May 2020.  

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Residents give high marks to City for services/programs

June 10, 2015
During a six-week period that included all of March and the first 10 days of April, University Park residents were asked to participate in a community survey to help City staff and City Council gauge current satisfaction, attitudes and expectations on a range of City services and programs.

Like polling conducted in 2005, 2008, and 2011 the paper survey was inserted in monthly utility bills and mailed to all households. Consistent with participation levels during the past 10 years, resident response was outstanding. 1,213 households  completed the survey, for a total return rate of 16 percent.  That figure was two points higher than in 2011.  Although most chose to complete the survey by hand and return it using a self-addressed, postage paid envelope, online participation (accessed by using a secure password stamped on the front of the printed questionnaire) nearly doubled in comparison to 2011.

Satisfaction rankings

The survey asked residents to rank services and concerns on a point scale of 1 to 5, ranging from “very dissatisfied” to “very satisfied.” On the key question of overall satisfaction with the services the City provides, of the 1,156 respondents who answered that question, 96 percent marked "very satisfied" or "satisfied." That approval rating equals the scores recorded for that same question for each of the previous three surveys.

Survey subject headings

Using that 1 to 5 point scale, residents were asked to circle the number that best describes their feelings to questions about a wide variety of services and programs.  The general subject headings were:
  • Overall Ratings of Service
  • Parks and Recreation
  • Code Enforcement
  • Home Construction and Building Permits
  • Trash and Recycling
  • Water, Sewer and Streets
  • Public Safety
  • Fire Department
  • Police Department
  • Public Library
  • Customer Service
  • Website
  • City Services, Projects and Programs 
Survey findings 

In answer to the question how well has living in University Park met your expectations, 95 percent marked “very satisfied” or “satisfied.”  Likewise, 95 percent indicated they would recommend University Park as a place to live.  City staff also received high scores for public safety and for efforts to keep neighborhoods safe and secure.  High scores were also the norm in numerous customer service categories, for park aesthetics, and for the City’s sanitation and recycling efforts.  

Opportunities for improvement

Some dissatisfaction was registered in responses to questions under the Home Construction and Building Permits and Code Enforcement subject headings.  Under the Parks and Recreation heading, low scores were recorded for the department’s online reservation system to reserve tennis courts, athletic fields and park sites.  

Respondent snapshot
  • Participating households with children under 18 - 41%
  • Survey participants who own single family home - 88%
  • Average age of survey participant - 57
  • Average years residing in University Park - 22.8
  • Survey participants who participate in recycling - 91%
Content/Layout of 2015 Community Survey

Summary Report on 2015 Community Survey

Notes on Summary Report -- 1,213 households participated in the 2015 survey.  The figures listed in parenthesis in the PDF document show the number of respondents who choose to answer each question.  The summary also uses "words clouds."  In these illustrations, words that were mentioned more often in comment sections appear larger in size than words that were mentioned less often.