picture of town fountain

Power Outage Reporting Tips

NEWS
EVENTS
MEETINGS
News Icon

January 2020 UPdate.

News Icon

Rainbow Trout Stocking in Caruth Park - December 3 & January 22.  

News Icon

The Arbor - January 2020.

News Icon

Oncor tree trimming in UP - updated

News Icon

Updates on aggravated robbery at CVS/Mockingbird

News Icon

December 2019 UPdate

Events Icon

Thursday, January 23 at 10:45 a.m. - Toddler Story at UP Public Library.

Events Icon

Thursday, January 23 at 3:30 p.m. - STEAM Station at UP Public Library.

Events Icon

Friday, January 24 at 10:45 a.m. - Baby Story Time at UP Public Library.

Events Icon

Saturday, January 25 at 10 a.m. - STEAM Station at UP Public Library.

Events Icon

Saturday, January 25 at 3 p.m. - UP @ the Library Family Time.

Events Icon

Tuesday, January 28 at 4 p.m. - Elementary Explorers at UP Public Library.

Meetings Icon

Tuesday, February 4, 2020 - City Council Meeting

VIEW ALL NEWS VIEW ALL EVENTS VIEW ALL MEETINGS
Oncor Electric Delivery (TXU) needs your help to quickly restore service following power outages.
 
Be Ready
  • Before the power goes out, have a flashlight ready and make sure the number for reporting outages is easy to locate.  Your electric bill lists the number to dial to report outages.  Put the number in an easy to find place, on the refrigerator or better yet, program it into your home phone speed dial or your cell phone.
     
Always Call
  • Don't rely on your neighbors or friends to report an outage.  Oncor depends on telephone calls from consumers to help pinpoint the size and location of extended power outages.  Help Oncor help you.  Please call 888-313-4747 whenever your power is out.

What to do if you see a downed power line
  • If you see a downed power line, leave the area and call 911.  In addition to the downed line potentially being electrified, anything touching the power line, such as a tree branch, could also be electrified. 
  • Do not touch the power line or anything else that is touching it.  It may not look dangerous, but it could still be energized and therefore possibly deadly.  Keep pets, children and others away from the area, too.
  • If a power line falls across your vehicle, call 911 and stay put until help arrives.  Your tires provide important insulation from electric current.  Stepping from your car could make you part of a complete electric circuit, resulting in electric shock or even death.
  • If you need immediate, emergency help, call 911

To view these electric safety tips or for more from Oncor’s Lifetime of Safety program, click here.

ONCOR MAP SHOWING CURRENT POWER OUTAGES,  Click Here.

For answers concerning Oncor's procedures for re-establishing power in the aftermath of a major storm, click here.