picture of town fountain

Power Outage Reporting Tips

NEWS
EVENTS
MEETINGS
News Icon

July 4, 2019 event details.

News Icon

Two suspects in custody following carjacking in UP.

News Icon

Mosquito Fogging - June 13 after 9:30 p.m. - All alleys & City parks. 

News Icon

Power outage updates.

News Icon

Seeking feedback - potential Miracle Mile renovations.

News Icon

Dive-In Movies, summer 2019.

Events Icon

Wednesday, June 19 at 11:00 a.m. - Summer Splash Story Time.

Events Icon

Wednesday, June 19 at 5 p.m. - Court Night.

Events Icon

Thursday, June 20 at 10:45 a.m. - Toddler Story at UP Public Library.

Events Icon

Friday, June 21 at 10:45 a.m. - Baby Story Time at UP Public Library.

Events Icon

Wednesday, June 26 at 11:00 a.m. - Summer Splash Story Time.

Events Icon

Wednesday, June 26 at 5 p.m. - Court Night.

Meetings Icon

Tuesday, June 18, 2019 - City Council Meeting

Meetings Icon

Tuesday, July 16, 2019 - City Council Meeting

VIEW ALL NEWS VIEW ALL EVENTS VIEW ALL MEETINGS
Oncor Electric Delivery (TXU) needs your help to quickly restore service following power outages.
 
Be Ready
  • Before the power goes out, have a flashlight ready and make sure the number for reporting outages is easy to locate.  Your electric bill lists the number to dial to report outages.  Put the number in an easy to find place, on the refrigerator or better yet, program it into your home phone speed dial or your cell phone.
     
Always Call
  • Don't rely on your neighbors or friends to report an outage.  Oncor depends on telephone calls from consumers to help pinpoint the size and location of extended power outages.  Help Oncor help you.  Please call 888-313-4747 whenever your power is out.

What to do if you see a downed power line
  • If you see a downed power line, leave the area and call 911.  In addition to the downed line potentially being electrified, anything touching the power line, such as a tree branch, could also be electrified. 
  • Do not touch the power line or anything else that is touching it.  It may not look dangerous, but it could still be energized and therefore possibly deadly.  Keep pets, children and others away from the area, too.
  • If a power line falls across your vehicle, call 911 and stay put until help arrives.  Your tires provide important insulation from electric current.  Stepping from your car could make you part of a complete electric circuit, resulting in electric shock or even death.
  • If you need immediate, emergency help, call 911

To view these electric safety tips or for more from Oncor’s Lifetime of Safety program, visit www.oncor.com/safety.

ONCOR MAP SHOWING CURRENT POWER OUTAGES,  Click Here.

For answers concerning Oncor's procedures for re-establishing power in the aftermath of a major storm, click here.