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Power Outage Reporting Tips

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COVID-19 Updates and Information.

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Street milling & repaving project locations.

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Recreational Swimming begins July 1 at HAC.

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The Arbor - July 2020.

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Director of Parks and Recreation, Gerry Bradley retires.

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“Front Porch Project” photographer - UP 2020 Citizen of the Year.  

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City event cancellations due to COVID-19.

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Oncor Electric Delivery (TXU) needs your help to quickly restore service following power outages.
 
Be Ready
  • Before the power goes out, have a flashlight ready and make sure the number for reporting outages is easy to locate.  Your electric bill lists the number to dial to report outages.  Put the number in an easy to find place, on the refrigerator or better yet, program it into your home phone speed dial or your cell phone.
     
Always Call
  • Don't rely on your neighbors or friends to report an outage.  Oncor depends on telephone calls from consumers to help pinpoint the size and location of extended power outages.  Help Oncor help you.  Please call 888-313-4747 whenever your power is out.

What to do if you see a downed power line
  • If you see a downed power line, leave the area and call 911.  In addition to the downed line potentially being electrified, anything touching the power line, such as a tree branch, could also be electrified. 
  • Do not touch the power line or anything else that is touching it.  It may not look dangerous, but it could still be energized and therefore possibly deadly.  Keep pets, children and others away from the area, too.
  • If a power line falls across your vehicle, call 911 and stay put until help arrives.  Your tires provide important insulation from electric current.  Stepping from your car could make you part of a complete electric circuit, resulting in electric shock or even death.
  • If you need immediate, emergency help, call 911

To view these electric safety tips or for more from Oncor’s Lifetime of Safety program, click here.

ONCOR MAP SHOWING CURRENT POWER OUTAGES,  Click Here.

For answers concerning Oncor's procedures for re-establishing power in the aftermath of a major storm, click here.