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Pay My Bill Info

NEWS
EVENTS
MEETINGS
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COVID-19 Updates and Information.

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September 2020 UPdate.

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Oncor tree trimming - northeast section of UP

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9/11 Ceremony Through the Years.

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Meet your new School Resource Officers!

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The Arbor - September 2020.

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Wednesday, September 23 at 3:45 p.m. - Virtual Preschool STEAM and Stories.

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Thursday, September 24 at 10:45 a.m. - Virtual Toddler Story - UP Public Library

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Friday, September 25 at 10:45 a.m. - Virtual Baby Story Time.

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Upcoming City events have been canceled or suspended due to COVID-19.

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Wednesday, September 30 at 3:45 p.m. - Virtual Preschool STEAM and Stories.

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Tuesday, October 6, 2020 - City Council Meeting

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Customer options for paying utility bills:

Service Window Advisory
 
During this time of limited building access, for your health and safety and for ours, please consider paying your City utility bill using our online payment system or through automatic bank draft.  Of course, you can always call customer service at 214-987-5321 for assistance with bill payment.
 
  1.  Online Payment System

Customer may pay their bill online anytime.  For first time users, your account will be verified during normal business hours. Customers may also choose to enroll in automatic online billing to ensure they never miss a payment or are charged late fees and penalties. This service accepts the four major credit cards (American Express, VIsa, Mastercard and Discover) and after signing up, the credit card on file will be charged on the water bill's due date. There are no additional fees to enroll in automatic billing. Customers can enroll in automatic billing by clicking on the "Credit Card Enrollment" tab once they log into their utility account.  Please note - When signing up for recurring credit card payment, be aware that a billing cycle has to complete before your credit card is charged for payment.   
 

  1. Automatic bank draft: Customers are encouraged to pay by automatic bank draft (ABD).  With ABD, the customer's chosen bank account is electronically debited one day before payment is due each month.  Customers still receive a bill for information purposes two weeks before the draft date.  There is no additional charge to enroll in the City's ABD program.  Click on the link below to download a copy of the ABD application.

    Automatic Bank Draft
     

  2. Mail: Customers should use the City remittance stub and envelope when paying by mail.  Remittance envelopes are provided with the monthly bill and are pre-printed with the address for the City's lockbox payment processor.  If the remittance stub is not used and no reference information is provided on the check, there may be a delay in posting the payment to the proper account.
     

  3. Telephone: Customers may call the billing office at 214-987-5321 and pay via credit card.  Currently this may only be done during normal business hours.
     

  4. In person/drop off: Of course, customers are welcome to stop by City Hall and pay at the billing office.  Drop off payments may be deposited in the red fire hydrant located at the front 24-hour entrance of City Hall.

For more information, contact the Utility Billing office at 214-987-5321 or fax to 214-987-5324 .