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Utility Services

NEWS
EVENTS
MEETINGS
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January 2023 UPdate.

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The Arbor - January 2023.

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SMU Gary Weber End Zone Stadium project.

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Snider Plaza Surface Improvements Project Mock-Up.

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Water Bill processing error for some recurring credit card customers.

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December 2022 UPdate.

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Saturday, January 28 at 10 a.m. - STEAM Station @ the Library.

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Tuesday, January 31 at 10:30 a.m. - Baby Story Time @ UPPL.

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Tuesday, February 7 - City Council Meeting

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Tuesday, February 21 - City Council Meeting

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The City operates the water distribution and wastewater (sanitary sewer) collection systems within University Park.  The City purchases treated water from the Dallas County/Park Cities Municipal Utilities District (MUD), and it contracts with the City of Dallas Water Utilities for wastewater treatment.

Account holders receive a monthly bill from the City for
 


Other services may also be on the bill, such as Direct Alarm Monitoring or Alarm Registration.

City utility technicians read every water meter in University Park monthly using hand-held computers.  Read data is keyed into the hand-held units and then uploaded into the City's billing system.  Bills are produced monthly in two cycles (1st and 15th of the month).

Contact Us: 
Main number

214-987-5322

Residents may review their consumption and billing history online by enrolling in the City's eUtilities program.  Residents can also contact the City's Utility Billing Office at the numbers listed above from Monday-Friday 8 a.m to 5 p.m.
 

sign up for new servicE

Make one-time payment

register for recurring payment

University Park has partnered with WaterSmart to provide an online Customer Water Use Portal helping residents monitor water consumption while at home or away, avoid costly leaks, and contribute to the City's water-saving goals. Click the green button below to register for WaterSmart. 


Register for WaterSmart
Water & Sewer Emergencies
  • Call the City's 311 line (24 hrs. a day).
  • Voice Over-Internet phone users may have to dial to connect with the 311 call taker, or call 214-987-5496.

In an emergency due to broken or frozen pipes, it is important to know the location of your home's water shut-off valve. The City has prepared a brochure illustrating the simple few actions that are needed to turn the water off and turn the water back on.




Click here to download and print the brochure. 
 
   
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