picture of town fountain

Utility Services

NEWS
EVENTS
MEETINGS
News Icon

COVID-19 Updates and Information.

News Icon

April 2021 UPdate.

News Icon

How to shut off your water at the meter.

News Icon

Register for special outdoor programs on The Lumen's rooftop terrace!

News Icon

The Arbor - April 2021

News Icon

The Catfish are waiting for you in Caruth Park - catch them while you can!

Events Icon

Friday, April 23 at 10:45 a.m. - Virtual Baby Story Time.

Events Icon

Saturday, April 24 at 9 a.m. - UPLift Spring Rooftop Yoga at The Lumen.

Events Icon

Wednesday, April 28 at 3:45 p.m. - Virtual Preschool STEAM and Stories.

Events Icon

Thursday, April 29 at 10:45 a.m. - Virtual Toddler Story - UP Public Library

Events Icon

Friday, April 30 at 10:45 a.m. - Virtual Baby Story Time.

Meetings Icon

Tuesday, May 4, 2021 - City Council Meeting

Meetings Icon

Tuesday, May 18, 2021 - City Council Meeting

VIEW ALL NEWS VIEW ALL EVENTS VIEW ALL MEETINGS


The City operates the water distribution and wastewater (sanitary sewer) collection systems within University Park.  The City purchases treated water from the Dallas County/Park Cities Municipal Utilities District (MUD), and it contracts with the City of Dallas Water Utilities for wastewater treatment.

Account holders receive a monthly bill from the City for
 


Other services may also be on the bill, such as Direct Alarm Monitoring or Alarm Registration.

City utility technicians read every water meter in University Park monthly using hand-held computers.  Read data is keyed into the hand-held units and then uploaded into the City's billing system.  Bills are produced monthly in two cycles (1st and 15th of the month).

Contact Us: 214-987-5321

Residents may review their consumption and billing history online by enrolling in the City's eUtilities program.  Residents can also contact the City's Utility Billing Office at 214-987-5321 (Monday-Friday) 8 a.m to 5 p.m.
 

sign up for new servicE

Make one-time payment

register for recurring payment
 
Water & Sewer Emergencies
  • Call the City's 311 line (24 hrs. a day).
  • Voice Over-Internet phone users may have to dial to connect with the 311 call taker, or call 214-987-5496.

In an emergency due to broken or frozen pipes, it is important to know the location of your home's water shut-off valve. The City has prepared a brochure illustrating the simple few actions that are needed to turn the water off and turn the water back on.




Click here to download and print the brochure. 
Other Helpful Links