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Pool Pass FAQs

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January 2020 UPdate.

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Q: If I’m a new resident, how do I purchase a pool pass?

A: For first time pool pass customers, you must come in person to the Peek Service Center. We require that you bring proof of residency in the form of a driver license AND one of the following: current utility bill, bank statement, or contract/lease on your home.
 

Q: Where is the Peek Service Center?

A: The Peek Service center is located at 4420 Worcola Street, Dallas 75206. We are on the east side of North Central Expressway off of SMU Blvd.
 

Q: What are the office hours for the Peek Service Center?

A: Monday – Friday 8:00 AM – 4:00 PM  


Q: Is there a family pass?

A: We do not offer a family pass.
 

Q: Are there any discounts given for purchasing multiple passes?

A: There is a discount for families purchasing more than four (4) passes. Each pass in excess of four (4) is sold at half price. All passes must be sold during the same transaction.


Q: Is there a pro-rated price for passes bought later in the summer?

A: Yes. Passes will be sold at half price beginning on July 15, 2019.
 

Q: Can I add a new member without them being present at the time of payment?

A: Yes. It is not necessary for the new member to be with you at the time of purchase.
 

Q: If I have added a new member, how do they get their ID card?

A: Photo IDs can be done in person at the Peek Service Center, or by e-mailing the member’s photo to alively@uptexas.org. If
e-mailing a photo, please include the member’s name and your address. If you have e-mailed a photo, the card will be created and mailed to your home.
 

Q: Are photo IDs required for all members?

A: Yes. Everyone that purchases a pass needs an ID card.
 

Q: What if I have lost our ID cards?

A: If you have lost your ID cards you can still renew. However, you will need to purchase replacement cards. They are $10 for each member.
 

Q: At what age do children need a pool pass?

A: Once children are six (6) years old they will need a pool pass.
 

Q: At what age is a person considered to be a senior citizen?

A: At age sixty (60) a person is eligible for a senior pass and senior swim.
 

Q: Can my spouse or other family member use my card?

A: No. Pool passes can only be used by the member whose name and picture appears on the card.
 

Q: Can I purchase a pass for my nanny?

A: Yes we do allow families to buy a pass for their nanny ONLY. Passes will not be sold to members of the nanny’s family.
 

Q: What is the daily admission fee for non-pass holders?

A: The fee at the gate for non-pass holders is $5 per day for adults and children six (6) and over.