News

UP implements Text to 911 option

July 30, 2018




You can now Text to 911 in University Park.  That means, if you are unable to make a voice 911 call, you can type your message on your smart phone and send it to the City’s emergency dispatch center. 

Text to 911 was designed to assist those who are hearing or speech impaired, and those who, due to the nature of the emergency, are unable to make a voice call to 911.  Text to 911 is not intended to replace reporting of an emergency by phone.  Voice calls remain the preferred form of notification to the City’s emergency dispatch center.  That said, circumstances like a home invasion, a burglary in progress or a family violence incident are ideal for Text to 911.  

Sending a Text to 911 message
 
  • Open the text messaging application on your smart phone and type 911 in the recipient field
  • Keep the message brief, using plain English
  • Make sure you include vital information including the exact location and type of emergency
  • Text to 911 is not yet GPS capable, so texting your location is very important
  • After you’ve typed your message in the text box, press the “send” button
  • The only way you will know your text has been received is when you receive a text from our 911 center
  • Even if your phone is on silent, be prepared to respond to the dispatcher, who may need   additional information
  • Once initiated, our dispatcher will keep the text communication open until it is no longer needed
  • Do not use “group text” when using Text to 911
  • You cannot use Text to 911 if your phone is on “roaming”
  • You cannot send videos, photos or emojis by Text to 911
Participating cellular carriers

The University Park emergency dispatch center is able to receive Text to 911 messages on AT&T, Verizon, Sprint and T-Mobile smart phones.  Please note that a cellular plan with text messaging is required to send a Text to 911 message.  Also note that limitations including coverage area, signal strength and connectivity may hamper message delivery.

In considering your options for reporting an emergency in University Park to summon police, fire or EMS response remember – Call if you can, text if you can’t.

Learn more about Text to 911 by going to the Federal Communications Commission’s website at fcc.gov.