Utility Services

The City operates the water distribution and wastewater (sanitary sewer) collection systems within University Park.  The City purchases treated water from the Dallas County/Park Cities Municipal Utilities District (MUD), and it contracts with the City of Dallas Water Utilities for wastewater treatment.

Account holders receive a monthly bill from the City for water, sewer, storm water, sanitation, and recycling.  Other services may also be on the bill, such as direct alarm monitoring or alarm registration.

City utility technicians read every water meter in University Park monthly using hand-held computers.  Read data is keyed into the hand-held units and then uploaded into the City's billing system.  Bills are produced monthly in two cycles (1st and 15th of the month).

Residents may review their consumption and billing history online by enrolling in the City's eUtilities program.  Residents can also contact the City's Utility Billing Office at 214-987-5321 (Monday-Friday) 8 a.m to 5 p.m.

Information concerning Leak Adjustment Inquiries.

Atmos Energy gas mains/distribution lines in University Park

As the replacement of gas mains and distribution lines near Love Field continues, the City wants you to know about efforts to modernize gas mains and distribution lines in University Park. 

In 2013, Atmos began a multi-year program to replace our cast-iron mains with polyethylene product.  The City’s Public Works Department estimates there are about 75 miles of gas mains in University Park.  Today, more than half are polyethylene, most of the rest are cast-iron.  A small percentage are steel.  University Park was completely developed before polyethylene was available.  So, in general, cast-iron was installed before steel, and steel was installed before polyethylene.  The City is communicating with Atmos regarding the replacement program, and will provide updates when new information is presented.

Who is responsible for natural gas distribution lines?
Atmos is responsible for the maintenance and repair of mains and distribution lines in University Park.  Customers with general questions should contact the company directly at (888) 286-6700, or online atmosenergy.com.

What to do if you smell natural gas 
If you suspect a natural gas leak on your property, stop what you’re doing, leave the premises, and call 911.
Leak Detection
Smell – Because natural gas is odorless, colorless, and tasteless, a distinctive, sulfur-like, rotten egg odor is added so you can detect even small amounts of natural gas. 
Sound - In addition to the smell, pay attention to hissing, whistling or roaring sounds coming from underground or from a gas appliance.
Sight - Be aware of dirt spraying into the air, continual bubbling in a pond or creek, and dead or dying vegetation in an otherwise moist area.
Other leak indicators - The stovetop’s blue flames suddenly turn orange or yellow (discolored flames indicate the appliance is not working properly).  An excessive amount of ash or soot around a pilot light could signal a larger problem. 

Water & Sewer Emergencies

  • Call the City's 3-1-1 line (24 hrs. a day)
  • Voice Over-Internet phone users may have to dial 214-987-5496 to connect with the 3-1-1 call taker

Utility-related services including electricity, natural gas, telephone, and cable television are delivered by external companies, not the City.

Electric and Telephone

Electric and telephone service have been deregulated in Texas and are offered by multiple companies.  Oncor Electric maintains the electric transmission and distribution system, and AT&T operates the public telephone network.  Both companies have franchise agreements with the City for use of the public rights-of-way.

Cable TV & Broadband Internet

Cable television and broadband internet services are provided citywide by Charter Spectrum.  In most neighborhoods, AT&T's U-verse video and broadband internet services are also available.  No local franchise agreement is required for video and internet service.  Satellite television service is also available in University Park and is not regulated.

Natural Gas

Natural gas service is provided by Atmos Energy, a regulated utility that operates in University Park by franchise agreement. 

  • Atmos, or call 1-800-460-3030

Other helpful links