Library FAQ

Frequently asked questions about University Park Public Library services.

Q:  Where is the Library?
A:   You will find us at 8383 Preston Center Plaza, Suite 200.
 
Q:  What is the Library’s phone number?
A:   Our main number is 214-363-9095.
 
Q:  When is the Library open?
A:  Tuesday, Wednesday, Thursday - 10 a.m. to 8 p.m.
      Friday, and Saturday - 10 a.m. to 5 p.m.
      The library is closed Sundays and Mondays
 
Q:  Does the Library have story times for children?
A:  Our children’s programming includes storytime during the school year.  
 
  • 4 & 5 year olds - 3:45 p.m. every Wednesday
  • Preschoolers - 10:45 a.m. every Thursday
  • 24 months and under - 10:45 a.m. every Friday
     Check this website for special events for families, especially the Summer Reading Program in June and July.
 
Q:  Can I search the Library’s catalog online?
A:   Yes.  To access the library’s online catalog, click here.
 
Q:  How do I get a library card?
A:  Library cards are free to anyone who resides in the Highland Park Independent School District.  Go to the library’s Service
     Desk to apply for one.  A card gives the applicant checkout privileges at the library.  The card is valid for one year.  By signing
     the back of the card, the library patron agrees to accept responsibility for use of the card and to follow all library policies.  For
     adults 18 and over, library cards are obtained by presenting a valid photo ID and proof of address.  Those under age 18 must
     be connected to an adult sponsor (parent or guardian) and be able to sign or print their name.  The adult sponsor must be a
     registered borrower.
 
Q:  What is My Account and my PIN?
A:   Your library account is the 14 digit number on the front of your library card (no spaces between digits).  Your PIN number is
      the last four digits on your library card number.  You can change the pin in the MY ACCOUNT area of the Library’s online
      catalog.  You need the full number and the PIN to gain access to the Library’s electronic resources. 
 
Q:  Can I use someone else’s library card?
A:   Every adult is required to have their own library card.  With prior approval, caregivers are permitted to use an adult library
      card.
 
Q:  I lost my library card.  What should I do?
A:  A lost Library Card should be reported immediately.  There is a $10 fee to replace a lost card.
 
Q:  What is the checkout period for library materials?
A:   All items marked “New” are checked out for two weeks, with a limit of 2 new items.  DVDs and magazines are checked out
      for one week.  DVDs are limited to 2 per card.  Other materials are limited to 50 per card and may be checked out for three
      weeks.  The check out period for electronic resources will be shown on the website for that resource.
 
Q:  How do I check out materials?
A:  Present your library card at the service desk with the selected items.  Items may be renewed 5 times, unless another patron
     has placed a “hold” on them in the electronic catalog. Renewal can be made by phone, online, or in person. 
 
Q:  How do I renew materials online?
A:  Click here to access the electronic catalog, log on to “My Account.”  Then, under “Loans,” click on “Renew.”  You use your 14
      digit library card number for your username, and the last four digits as your PIN.
 
Q:  How do I reserve a title (place a hold) online?
A:  Click here to go to the electronic catalog, click on “Search Catalog.”  Then, click on the “Hold” link.  Then, type in your library
     account # and PIN.
 
Q:  What does it mean when material is placed on “Hold?” 
A:  Library material is placed on “Hold” by a patron by phone, online, or in person.  This tags the item in the electronic catalog,
     and alerts the staff to pull the item when it is returned and hold it for the requestor.  With prior approval, a family member    
     may pick up a hold for their family.   The Library provides patrons with “Hold Notices” by phone message and email.
 
Q:  What happens if you keep materials until they are “overdue?”
A:  If items become overdue, borrowing privileges are suspended until you return them and pay the accrued fines.  If you have
     an email address, a courtesy notice will be sent to you one day before an item reaches overdue status.  When material is
     one week overdue, the Library sends an Overdue Notice.  The overdue fine is 25 cents per item, per day.  At six weeks, you
     are delinquent and the Library considers the book “lost” and you will be billed for payment.
 
Q:  What if I forgot my library card?
A:  Staff will ask you for an alternate form of ID and then verify the database before checking out your items.  This courtesy will be
      extended twice before you will be asked to replace your library card for $10.  If the staff is really busy, please accommodate
      other Library checkout patrons.
 
Q:  I lost library material, what do I do?
A:  If you lose an item the library will charge you the cost of the item and a $10 processing fee. Alternatively the Library will only
     accept an exact, new copy of the item. You will still be charged a $10 processing fee.
 
Q.  What do I do with my return items if the library is closed?
A.   The Library’s bookdrop is available for “after hours” return of materials. 
 
Q.  If I don’t receive a reminder email about my overdue items, do I still have to pay fines?
A.   The email is a courtesy provided by the Library.  This notice is subject to internet outages.  You are not relieved of your
      obligation to return materials.  When materials are one week overdue, you will receive a fine notice by regular mail.  Please
      also note that your borrowing privileges will be suspended after your account has accrued $5 in overdue item fees.
 
Q.  Do you have the following book (e.g. Gone With the Wind)?
A.   You can search our catalog in the Library, or click here to access our online catalog.
 
Q.  Does the library accept used book or magazine donations?
A.   No.
 
Q.  Can I use the library phone?
A.   The Library phone is for official business.   In an emergency, staff will allow a patron to use the phone.