News Flash


Posted on: May 25, 2022

Caller ID spoofing alert

Police badge overlay with police cars in background

Occasionally, the City’s Utility Billing Department receives calls from customers about recorded messages urging them to pay their water bill.  These messages are an example of caller ID spoofing, involving scammers who disguise their identity and use software to falsify the information that is sent to your caller ID.  Scammers do this because you are more likely to pick up your phone if you think it is a local number, instead of one you don't recognize.

While University Park Utility Billing staffers do call customers about the status of their account and to seek payment, all calls originating from University Park City Hall will show “City Univ Park” on your caller ID. If at any time you have questions about your account, or you have concerns about the validity of recorded messages, before you make a credit card payment or share credit card information, please call the Utility Department at 214-987-5322 or 214-987-5321.

Caller ID spoofing is illegal.  FCC rules prohibit anyone from transmitting misleading or inaccurate caller ID information with the intent to defraud, cause harm or wrongly obtain anything of value. Anyone who is illegally spoofing can face financial penalties for each violation.  Regardless of the circumstances, if you believe you have been a victim of fraud, in addition to notifying your credit card company, so a report can be made, you are urged to call the University Park Police Department at 214-363-3000.


Tips for reducing spam calls:

  • Check to see if your phone carrier has a service or app that helps identify or filter out spam calls.
  • You can consider using third-party apps to help block spam calls – but be aware that you will be sharing private data with them.
  • If you receive a call from an unknown number, often it is best not to answer it. Answering spam calls invites more spam calls, as the scammers then consider you a potential prospect.

Facebook Twitter Email

Other News in Home

graphic with text saying 2023 annual report and city hall in background

City's 2022-2023 Annual Report

Posted on: February 13, 2023
2023 state of the city text with city hall in background

2023 State of the City Address

Posted on: February 10, 2023
Police badge overlay with police cars in background

UPPD 2022 Crime Statistics

Posted on: February 3, 2023
Police car in background of image with text overlay saying UPPD crime alert

Stolen UPFD Ambulance quickly recovered

Posted on: December 8, 2022
Police car in background of image with text overlay saying UPPD crime alert

UPPD looking for home burglary suspect

Posted on: December 5, 2022
Graphic with City Hall building in background text says fy23 budget & tax rate

2023 City Budget approved by City Council

Posted on: September 21, 2022
Police badge overlay with police cars in background

Help UPPD reduce vehicle burglaries

Posted on: September 1, 2022
centennial master plan logo

Centennial Master Plan Site launched

Posted on: August 29, 2022
Observation deck with tree cover

Curtis Park enhancements now complete

Posted on: April 20, 2022
Table and chairs and library shelves in background with text saying Brown Books

Brown Books at UP Public Library

Posted on: March 2, 2022