Pool Pass FAQs

Q: If I’m a new resident, how do I purchase a pool pass?
A: For first time pool pass customers, you must come in person to the Peek Service Center. We require that you bring proof of residency in the form of a driver license AND one of the following: current utility bill, bank statement, or contract/lease on your home.

Q: Where is the Peek Service Center?
A: The Peek Service center is located at 4420 Worcola Street, Dallas 75206. We are on the east side of North Central Expressway off of SMU Blvd.

Q: What are the office hours for the Peek Service Center?
A: Monday – Friday 8:00 AM – 4:30 PM  
    *Exception - Friday, May 22nd  8:00 AM - 11:00 AM Only* 

Q: Is there a family pass?
A: We do not offer a family pass.

Q: Are there any discounts given for purchasing multiple passes?
A: There is a discount for families purchasing more than four (4) passes. Each pass in excess of four (4) is sold at half price. All passes must be sold during the same transaction.

Q: Can I add a new member without them being present at the time of payment?
A: Yes. It is not necessary for the new member to be with you at the time of purchase.

Q: If I have added a new member, how do they get their ID card?
A: Photo IDs can be done in person at the Peek Service Center or by e-mailing the member’s photo to alively@uptexas.org. If
e-mailing a photo, please include the member’s name and your address. If you have e-mailed a photo, the card will be created and mailed to your home.

Q: Are photo IDs required for all members?
A: Yes. Everyone that purchases a pass needs an ID card.

Q: What if I have lost our ID cards?
A: If you have lost your ID cards you can still renew. However, you will need to purchase replacement cards. They are $10 for each member.

Q: At what age do children need a pool pass?
A: Once children are six (6) years old they will need a pool pass.

Q: At what age is a person considered to be a senior citizen?
A: At age sixty (60) a person is eligible for a senior pass and senior swim.

Q: Can my spouse or other family member use my card?
A: No. Pool passes can only be used by the member whose name and picture appears on the card.

Q: Can I purchase a pass for my nanny?
A: Yes we do allow families to buy a pass for their nanny ONLY. Passes will not be sold to members of the nanny’s family.

Q: What is the daily admission fee for non-pass holders?
A: The fee at the gate for non-pass holders is $5 per day for adults and children six (6) and over.